FAQ

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Shipping & Returns


Where does Peacebone ship?

We currently ship anywhere in the United States

How much does shipping cost?

We charge a flat rate of 5.95 for orders under 39.00

When will I get my stuff?

Here’s how it works: You place an order online, then we process it. Your package will ship out from our New Jersey warehouse within 1 business day. Your order will arrive within 1-7 business days, depending on your location. Please allow one full day for us to process your order before shipping.

Do you ship to P.O. Boxes?

Sorry, we don’t.

Can I return my order?

Yes! Peacebone offers free returns with no questions asked. If your dog sticks his nose up, send it back.

How do I return my order?

Call us between 8am-8pm EST toll free at 1.888.826.0890 or email us at woof@peacebone.net. We will email you a return label to send your order back to us for free. Once we’ve received your return we will refund your money.

 

Wholesale


How do I place my wholesale order?

Send us an email at woof@peacebone.net, or fill out our wholesale inquiry form.

How is the wholesale product shipped?

Wholesale orders are shipped in case quantities only.

Can I order only one case to try them out at my store?

Yes! Absolutely. In fact Peacebone offers a buy back guarantee! If Peacebone does not fly off your shelves within 60 days, we will buy it back!

Lead time?

Orders placed before 11am are processed and shipped the same day. Get in touch now and we’ll be happy to set you up.

 

Product Questions


From where does Peacebone source its products?

Peacebone only works exclusively with a small number of qualified farms in the North East and Mid West. These farms have passed our rigorous eligibility examinations. This is what sets us apart.

What makes Peacebone so special?

Our attention to quality in our rigorously thorough sourcing eligibility methods. When it comes to pet treats, despite popular belief, “Made in USA” does not always mean you’re getting the highest quality product. We’ve made it our mission to only work with the best of the best. This is how and why we are able to stand behind our product with complete confidence.